Mission

Redstation provides bare metal cloud infrastructure and server hosting for clients who want to administer their environment themselves but have no interest in looking after the hardware or the data centre environment or running their own network (though running your own network inside of our facilities is certainly possible if you wish). We aim to make your life completely worry free and provide a secure, stable environment for your infrastructure, whether it be dedicated servers, hybrid cloud or colocation.

Service is everything. We pride ourselves on our personal, flexible approach, and we guarantee 100% power and network availability through our SLA. We aim to always exceed your service expectations.

Scope of Support

The base level of support we provide will release you as system administrators to focus on developing and optimising your applications and supporting your end users; we are your facilities, network, and hardware engineers, here to assist with any infrastructure matters.

All of our support staff work at our data centres, and support is available 24x7x365. Telephone and email support is standard, for all customers.

Remote Hands

Our support responses to infrastructure requests are rapid and focus on providing ‘remote hands’ to assist in investigating any issues you encounter – replacing any failed components, provisioning replacement infrastructure, or assisting in troubleshooting any connectivity issues for end-users.

We do not have root logins for your servers once we have performed the initial deployment, so your environment is completely locked down to your own access.

Additional Management

If you wish to extend our involvement, we can offer additional management of any parts of your environment you wish to hand over to us – firewall and threat detection management, multi-site MPLS or VPN connectivity management, load balancing your environment, patch management and security hardening. For any devices that are managed by us, a strict change control process will be implemented and we implement standard ITIL service managament methodologies.

With over 200 support staff in the UK, we have certified teams across a wide range of disciplines: VMware VCPs; Microsoft certified and Linux certified system administrators and database administrators; Cisco and Juniper certified network engineers; AWS and Azure certified system architects, devops and developers; EMC, Dell, OnApp, and PureStorage accredited storage experts. There are very few technologies we cannot provide management for.